01Send the brief
Tell us about your platform, languages, coverage gaps, and current team. We review the enquiry and follow up to understand the work and whether it fits our service.
You provide: a platform summary, required hours, languages, and a contact.
02Agree on the assignment
We discuss staffing, responsibilities, writing standards, account access, and commercial terms. If we start with a pilot, we define its scope and what both sides will review.
We agree: the work, fees, coverage, responsibilities, and review points.
03Prepare the team
Your team supplies the character briefs and platform rules. We recruit or select suitable operators, work through the guidance, and confirm the schedule. You arrange the account access needed for the assignment.
You approve: character guidance and access. We prepare: operators and shifts.
04Start and review
Operators begin the agreed work. We review writing and discuss issues with your contact. Changes to staffing or coverage are agreed together. The pilot review determines whether to continue, adjust, or expand.
We review: writing quality, coverage, recurring issues, and the next assignment.